General Terms and Conditions (GTC) of Friendly Tours

General Terms & Conditions (GTC) of Friendly Tours

Below is a summary of the main terms and conditions that apply to your booking. We strongly recommend that you carefully read full terms and conditions (please see the PDF file), relating to your trip prior to booking to ensure that you understand the itinerary, level of comfort and physical demands of the trip you are undertaking.

Below is a summary of the main terms and conditions that apply to your booking. We strongly recommend that you carefully read full terms and conditions (please see the PDF file), relating to your trip prior to booking to ensure that you understand the itinerary, level of comfort and physical demands of the trip you are undertaking.

PRICES, SURCHARGES AND TAXES

The Tour Operator will not increase the price of your Tour after you have booked it. Tours are priced inclusive of applicable taxes.

PAYMENT & ACCEPTANCE OF BOOKING

The Tour is considered to be booked if full amount is paid. Full payment for any Tour booked must be done before the departure date of the first Tour included in the applicable booking.

The confirmation sent by the Tour Operator will contain details of the payment required for any booking.

If full payment is not received by the applicable due date, the Tour Operator may, at its sole discretion, treat the booking as cancelled.

The Tour Operator is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Tour Operator.

CANCELLATION BY THE PARTICIPANT

 

In any case of Tour cancellation made by you, 10% of the payment is non-refundable. If you cancel your booking three or less days before the start of the Tour, the Tour Operator will retain 100% of the Tour cost.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to friendlymapalmaty@gmail.com.

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the Tour Operator your reason for leaving the tour.

CANCELLATION BY US

Tour Operator reserves the right to cancel the contract for any reason prior to your payment of the full price of the trip. After you have paid in full, Tour Operator will only cancel the contract if circumstances beyond it’s control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, Tour Operator will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid except any charges levied by third parties or financial institutions. No additional compensation will be paid over and above the total sum received from you.

 

ALTERATION OF ITINERARIES

It is unlikely that the Tour Operator will have to make changes to your tour. However, Tour Operator may occasionally has to make changes either before or after you have booked. Most changes will be minor, and the Tour Operator will advise you of them as soon as possible. The Tour Operator reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Tour Operator will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other material external circumstances beyond the Tour Operator’s control.

MANDATORY INSURANCE REQUIREMENTS

YOU MUST HAVE TRAVEL INSURANCE covering all applicable dates of travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.