Visa & Passport Information
Visa & Passport Information
For the majority of countries visa is required to enter Kazakhstan. To obtain a Kazakhstan visa, foreign citizens should apply to a Kazakhstan diplomatic/consular institution in their country of residence. Also there are more than 40 countries that are not required to obtain visa to Kazakhstan. You can check if you are among these countries here:
Why do I need to register in Kazakhstan?
According to Kazakhstan regulations, foreigners arriving in the country for over 5 days (arrival/departure days are counted) should be registered at the place of residence/stay by local authorities. Different registration rules apply for those who cross the border by land and air.
10. Czech Republic
23. South Korea
32. New Zealand
Safety & Insurance
Is it safe to drink a tap water?
Drinking tap water is not recommended but you can use boiled water. Bottled water can be bought throughout the country.
Do I need travel insurance?
YOU MUST HAVE TRAVEL INSURANCE covering all applicable dates of travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
Is it safe to ride horses from the first to the second Kolsay lakes?
You can ride the horse from the first to the second Kolsay lake if you are a confident horse rider. Please be aware that horse hosts, from whom you rent horses are not professional horse keepers. They won’t provide you with any helmets or any other protective equipment. So if you are not very confident horse rider we would not recommend you to rent a horse.
Is it safe for a female to travel alone with a male driver?
We work only with highly professional and very reliable drivers. But if you still have any concerns please let us know and we will find a female driver for you. We are striving on making your journey as interesting and safe, as possible :)
What is the best time to visit Kazakhstan?
The best time to visit Kazakhstan is from April to October. The weather is bright and dry with a fresh wind. From mid-April till early June you can enjoy blossom in steppe. Trekking tours are available in summer and autumn. You can enjoy the ski resorts in winter.
General Information For A Traveller
What is the cost of public transport and taxi in the cities of Kazakhstan?
In Almaty ride on public bus and subway costs 80 KZT (one way) and in Astana - 90 KZT (one way) in case if you pay with special yellow card for public transport - Onay. You can buy this card at the newspaper stands, at the ticket offices at metro, at airport and train stations, shops. The price of the card is 400 KZT (around 1.5 USD, one bus ride is included in the cost), then you need to put some amount of money for further bus use. The cost of the ticket without card is 150 KZT, you pay it to the driver.
In major cities taxi ride ranges from 800 - 1000 Tenge. In other cities fares are cheaper.
What languages do people speak?
The official language is Kazakh, but most of the people speak Russian. In major cities (Almaty, Astana, Shymkent) you can meet English speaking people.
What is the voltage in Kazakhstan?
The voltage is 220 V. In order to use 110/120-Voltage devices in places where there is only a 220/240V power you need to use step-down voltage converter or a combination converter. Buying a converter, you need to proceed from your appliance's wattage and circuitry.
Do you offer custom tours?
Yes, of course! We are striving on designing custom tours, made to satisfy your specific requirements and wishes. We have had all kinds of requests from different people and for different occasions and we are eager to learn more about you to offer you the best experience.
How can I book the tour?
To book the tour you need to pay 10% deposit of the tour.
Which currency to pay?
You can pay in USD, Euro or KZT on current rate.
Is it possible to join a group?
Normally we only provide private tours, however if there are several separate travelers with the same itineraries on the same dates, we can combine them if they agree. The earlier you apply the more chances that there will be some more people for the same tour on the same dates. So please apply early and enjoy your tour with lower price.
What is the group size?
We normally go with the groups as big as 4-6 people. We find it is an optimal group size: people can effectively communicate to each other and to their guide. But sometimes we also have bigger groups - 10-20 people.
What are the cancellation terms?
Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
10 days or more prior to departure – loss of deposit
5-9 days before departure – 50% of tour cost
4 or fewer days before departure – 80% of tour cost
Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.
All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to email@example.com.
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.