I took three tours with Friendly Tours and they were all fantastic.

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I cannot say enough good things about Friendly Tours. During my first visit to Almaty, they were the most helpful and interesting tour guides I have ever had.
I took three tours with Olya and Constantine, both of whom spoke perfect English and were the most engaging, warm and interesting guides I have ever had. I did a fascinating walking tour of the city followed by the wonderful 'dinner with a local family' that day. The biggest of the three tours was an all day trip to Big Almaty Lake plus more destinations in the Almaty area.
What I enjoyed was that they customized the tours to exactly what my interests were. Of course we saw all the major sites, but I wanted to try the local chocolate, so they took me to the amazing chocolate shop. I wanted to try camel's milk, and they made that happen. Stamps for post cards, voila! A few souvenir gifts, there you go. 
I made a personal connection with both Constantine and Olya which I hope to keep long after i have returned home. They were the best guides and I can highly recommend anyone visiting Kazakhstan contact them for any tours.

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James, USA